DocMind Terms of Service

1. Acceptance and Scope

By accessing or using DocMind, you agree to be bound by these Terms of Service. These Terms apply to DocMind's website, dashboards, hosted assistants, APIs, and related workflows unless a separate written agreement governs a specific relationship with you.

2. The Service

DocMind provides software that helps teams turn website content, help-center articles, policies, PDFs, and internal documentation into grounded support assistants. Features may include source ingestion, retrieval, hosted chat interfaces, integrations, analytics, and related workflow tooling.

We may add, remove, or change product features over time. Some features may be marked experimental, beta, preview, or coming soon and may change more frequently than core functionality.

3. Accounts and Workspace Responsibility

You are responsible for maintaining accurate account information, securing account credentials, and controlling who can access your workspace. You are also responsible for activity that occurs under your account or workspace unless caused by our breach of these Terms.

4. Customer Content and Permissions

You retain ownership of the documents, URLs, policies, chat inputs, and other content you or your users connect to DocMind. You grant DocMind a limited right to host, copy, process, transmit, and use that content only as needed to operate, secure, support, and improve the service for your workspace.

You represent that:

• You have the necessary rights and permissions to connect, upload, or use that content with DocMind.
• Your use of the service and connected content does not violate law, contract, privacy rights, or third-party intellectual property rights.
• You will not submit unlawful, deceptive, infringing, or malicious content.

5. Acceptable Use

You may not use DocMind to:

• Break the law or help others do so.
• Transmit malware, harmful code, spam, or abusive traffic.
• Attempt unauthorized access to systems, data, or accounts.
• Scrape, reverse engineer, or misuse the service beyond what applicable law permits.
• Publish deceptive, harmful, or rights-infringing assistant behavior.
• Use connected content in ways you do not have permission to use it.

6. Output, Review, and Operational Judgment

DocMind is designed to help teams answer questions from connected content, but generated outputs can still be incomplete, outdated, or dependent on source quality. You are responsible for reviewing whether the service is suitable for your use case, especially before using it in production customer support, regulated workflows, or high-impact decisions.

You are also responsible for choosing what the assistant is allowed to answer, what should be escalated to a human, and which knowledge sources belong in each deployment.

7. Fees, Billing, and Subscription Changes

Paid plans are billed in advance on the billing cycle you select. Unless otherwise stated, subscriptions renew automatically until cancelled. You authorize us and our payment providers to charge the applicable fees, taxes, and renewal amounts to your payment method.

We may change pricing, plan structure, or included limits from time to time. If we do, we will provide notice before the updated pricing applies to a future billing period.

8. Suspension and Termination

You may stop using the service or cancel your subscription at any time. We may suspend or terminate access if we reasonably believe you have violated these Terms, created security risk, failed to pay applicable fees, or used the service in a way that could harm DocMind, our users, or third parties.

Termination does not remove obligations that are intended to survive, including payment obligations already incurred, ownership provisions, disclaimers, liability limits, and dispute-related terms.

9. Intellectual Property

DocMind and its software, branding, and product materials are owned by us or our licensors and are protected by applicable intellectual property laws. These Terms do not give you ownership of DocMind itself; they only give you the limited right to use the service under these Terms.

10. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCMIND IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SUITABLE FOR EVERY USE CASE, OR THAT EVERY GENERATED ANSWER WILL BE COMPLETE, ACCURATE, OR FIT FOR YOUR SPECIFIC PURPOSE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCMIND WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.

12. Changes to These Terms

We may update these Terms as the product, business, or legal requirements change. If we make material updates, we will revise the published date on this page and may provide additional notice through the service or by email.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia, excluding conflict-of-law principles. Unless applicable law requires otherwise, disputes arising under these Terms will be handled in the courts of New South Wales, Australia.

14. Contact

If you have questions about these Terms, billing, or legal review, contact us at daniel@docmind.com.au. Security vulnerability reports should be sent to security@docmind.com.au.