Pick Starter at $9.90 for a small live assistant, Personal at $29 for higher capacity, or Standard at $59 when Shopify order tracking matters.
Start with 50 one-time AI replies, unlimited Instant Answers, and a Powered by DocMind badge. No credit card required.
Switch to yearly to lower the effective monthly cost.
For solo Shopify founders who want AI support plus unlimited Instant Answers and ticket capture, at the lowest paid price.
Switch to yearly to lower the effective monthly cost.
For stores that need more bots, richer source types, custom widget copy, and substantially more monthly AI answers.
Switch to yearly to lower the effective monthly cost.
For Shopify stores ready to add order tracking, multilingual support, and more room for repetitive customer questions.
Switch to yearly to lower the effective monthly cost.
A custom anchor for stores that need higher limits, migration help, security review, or a rollout planned directly with Di.
Capacity and capabilities across every plan — no copy, no marketing, just the numbers.
Swipe horizontally to compare every plan.
| Feature | Free | Starter | Personal | Standard | Enterprise |
|---|---|---|---|---|---|
| Capacity | |||||
| Chatbots | 1 | 1 | 3 | 10 | Custom |
| Instant Answers | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Source pages | 50 | 100 | 3,000 | 6,000 | Custom |
| Messages / mo | 50 total | 200 | 3,000 | 6,000 | Custom |
| Team users | 1 | 1 | 1 | 5 | Custom |
| Tickets / mo | 5 | 100 | 250 | 500 | Custom |
| Capabilities | |||||
| AI chat replies | |||||
| Email ticket capture | |||||
| Premium embedding models | |||||
| Multilingual support | |||||
| Advanced analytics | Basic | Custom | |||
| Shopify integration | |||||
| API access | Custom | ||||
| Remove DocMind branding | |||||
| SSO / SAML | Custom | ||||
| Priority support | |||||
| Get started | Start free | Choose Starter | Choose Personal | Choose Standard | Choose Enterprise |
See the $9.90 Starter plan for solo Shopify founders who want a simple support agent.
Read approved customer quotes about reusable knowledge, faster retrieval, and fewer repetitive responses.
Compare plan limits, message volume, and per-resolution tradeoffs before choosing a support chatbot.
Model monthly ticket volume, handling time, automation rate, and plan cost before rollout.
Review the difference between plan-based pricing and per-resolution AI billing.
Compare Shopify support workflow fit, source grounding, and predictable AI support costs.
Run your ticket volume through the free Vendor Bill Estimator — uses published 2026 pricing for each vendor, no signup.
Buyers usually do not want another AI bill that gets harder to predict as automation improves. DocMind keeps the commercial model tied to plan capacity and support workflow scope instead.
Use approved source content instead of generic model-only replies.
Launch a support assistant without building a custom front end first.
Start small, then add more docs, team members, and workflows as usage grows.
Serve multilingual support flows as you move beyond one market or one queue.
These are the objections that usually matter most: pricing model, upgrade timing, rollout risk, and whether there is a credible path from free testing to production use.
If you are still comparing tools, book a workflow demo. If procurement, security review, or rollout scope matters more than the self-serve path, contact us directly.