Shopify app plans start at US$9.90/month and are billed through Shopify. Each store gets one assistant. The website version has separate plans, allowances and team features.
The cards below are for website installations, not Shopify App Store plans.
You want to see real answers from your store before paying anything.
A small store getting a handful of questions a day, including "where is my order?"
Steady daily traffic, more sources, or more than one assistant.
You want teammates in the inbox, analytics, or no DocMind branding.
The website version includes 50 one-time AI replies, unlimited Instant Answers, and a Powered by DocMind badge. This is not a Shopify app plan.
Switch to yearly to lower the effective monthly cost.
Website version: one assistant with AI replies and email ticket capture.
The lowest paid DocMind plan
Switch to yearly to lower the effective monthly cost.
Website version: more assistants, source capacity and monthly AI replies.
15x Starter monthly reply capacity
Switch to yearly to lower the effective monthly cost.
Website version: team seats, analytics, branding removal and more monthly AI replies.
Adds team seats, analytics, and branding removal
Switch to yearly to lower the effective monthly cost.
For stores that need higher limits, migration help, a security review, or a rollout planned directly with Di.
On Shopify, each store gets one assistant. Multiple assistants and team seats are available on the website version only.
Starter: US$9.90/month or US$99/year. Personal: US$29/month or US$290/year. Standard: US$59/month or US$590/year.
Starter includes 200 AI replies per month, Personal 1,000, and Standard 2,000. Annual plans have the same monthly reply allowances. Website allowances above do not apply to Shopify installations.
Eligible stores get a 14-day free trial with 200 AI replies in total, shared between private previews and storefront answers. Before approving a plan, you can use 20 private preview replies; storefront AI requires an approved Shopify subscription.
Install on ShopifyCapacity and capabilities across every plan — no copy, no marketing, just the numbers.
Swipe horizontally to compare every plan.
| Feature | Free | Starter | Personal | Standard | Enterprise |
|---|---|---|---|---|---|
| Capacity | |||||
| Chatbots | 1 | 1 | 3 | 10 | Custom |
| Instant Answers | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Source pages | 50 | 100 | 3,000 | 6,000 | Custom |
| Messages / mo | 50 total | 200 | 3,000 | 6,000 | Custom |
| Team users | 1 | 1 | 1 | 5 | Custom |
| Tickets / mo | 5 | 100 | 250 | 500 | Custom |
| Capabilities | |||||
| AI chat replies | |||||
| Email ticket capture | |||||
| Premium embedding models | |||||
| Replies in 95+ languages | |||||
| Advanced analytics | Basic | Custom | |||
| Shopify store connection + order tracking | |||||
| API access | Custom | ||||
| Remove DocMind branding | |||||
| SSO / SAML | Custom | ||||
| Priority support | |||||
| Get started | Start free | Choose Starter | Choose Personal | Choose Standard | Choose Enterprise |
See the $9.90 Starter plan for solo Shopify founders who want a simple support agent.
Read disclosed examples from Di's businesses and employer deployments, not independent customer testimonials.
Compare plan limits, message volume, and per-resolution tradeoffs before choosing a support chatbot.
Model monthly ticket volume, handling time, automation rate, and plan cost before rollout.
Review the difference between plan-based pricing and per-resolution AI billing.
Compare Shopify support workflow fit, source grounding, and predictable AI support costs.
Run your ticket volume through the free Vendor Bill Estimator — uses published 2026 pricing for each vendor, no signup.
Per-resolution AI pricing means your bill grows as the bot gets better. DocMind charges a flat monthly price for a published capacity, so a busy month never turns into a surprise invoice.
Use approved source content instead of generic model-only replies.
Launch a support assistant without building a custom front end first.
Start small, then add more docs, team members, and workflows as usage grows.
Shoppers can ask in their own language on every plan, including Free. Answers still come only from your approved content.
What you pay, what the limits are, and what happens when you outgrow a plan.
Test DocMind on your own store content with 50 free AI replies. If you need higher limits, a security review, or help with a migration, email Di directly.