Start free. Pick Starter at $9.90 for solo founders, Personal at $29 for full AI support, or Standard at $59 when Shopify order tracking matters.
See the $9.90 Starter plan for solo Shopify founders who want a simple support agent.
Compare plan limits, message volume, and per-resolution tradeoffs before choosing a support chatbot.
Model monthly ticket volume, handling time, automation rate, and plan cost before rollout.
Review the difference between plan-based pricing and per-resolution AI billing.
Compare Shopify support workflow fit, source grounding, and predictable AI support costs.
Yearly is selected by default because it charges 10 months and makes the real monthly cost easier to compare. Switch to monthly anytime if you want the lowest commitment first.
Start with 50 one-time AI replies, unlimited Instant Answers, and a Powered by DocMind badge. No credit card required.
Equivalent to $0.00/mo when billed yearly.
For solo Shopify founders who want a simple Instant Answers widget and ticket capture before full AI support.
Equivalent to $8.25/mo when billed yearly.
The best fit for one-person stores that need full AI support trained on store policies, FAQs, product pages, and docs.
Equivalent to $24.17/mo when billed yearly.
For Shopify stores ready to add order tracking, multilingual support, and more room for repetitive customer questions.
Equivalent to $49.17/mo when billed yearly.
A custom anchor for stores that need higher limits, migration help, security review, or a rollout planned directly with Di.
Capacity and capabilities across every plan — no copy, no marketing, just the numbers.
| Feature | Free | Starter | Personal | Standard | Enterprise |
|---|---|---|---|---|---|
| Capacity | |||||
| Chatbots | 1 | 1 | 3 | 10 | Custom |
| Instant Answers | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Source pages | 50 | 0 | 3,000 | 6,000 | Custom |
| Messages / mo | 50 total | 0 | 3,000 | 6,000 | Custom |
| Team users | 1 | 1 | 1 | 5 | Custom |
| Tickets / mo | 5 | 100 | 20 | 50 | Custom |
| Capabilities | |||||
| AI chat replies | |||||
| Email ticket capture | |||||
| Premium embedding models | |||||
| Multilingual support | |||||
| Advanced analytics | Basic | Custom | |||
| Shopify integration | |||||
| API access | Custom | ||||
| Remove DocMind branding | |||||
| SSO / SAML | Custom | ||||
| Priority support | |||||
| Get started | Start free | Choose Starter | Choose Personal | Choose Standard | Choose Enterprise |
Run your ticket volume through the free Vendor Bill Estimator — uses published 2026 pricing for each vendor, no signup.
Buyers usually do not want another AI bill that gets harder to predict as automation improves. DocMind keeps the commercial model tied to plan capacity and support workflow scope instead.
Use approved source content instead of generic model-only replies.
Launch a support assistant without building a custom front end first.
Start small, then add more docs, team members, and workflows as usage grows.
Serve multilingual support flows as you move beyond one market or one queue.
These are the objections that usually matter most: pricing model, upgrade timing, rollout risk, and whether there is a credible path from free testing to production use.
If you are still comparing tools, book a workflow demo. If procurement, security review, or rollout scope matters more than the self-serve path, contact us directly.