For small Shopify stores run by one person

Stop typing the same shipping and returns answers.

Name: See the first-answer workflow
Uploaded: 2026-03-01T00:00:00+11:00
Description: Add a source, inspect the answer, and install only when it is ready.

DocMind answers from the pages, policies and FAQs you approve, and tells you when it doesn't know. Anything it can't answer comes to you as a ticket.

Install on Shopify from $9.90/month flat, with no per-ticket fees, billed through Shopify. Or test the website version free with 50 AI replies, no credit card.

Install on Shopify See how it works

AI answer flow

Approved content in. AI answer out.

01 · Approved sources

Indexed

Returns policyProduct pagesStore FAQs

02 · Customer question

“Do you ship to New Zealand?”

03 · AI answer

Source-grounded

Yes. Orders to New Zealand ship in 5–8 business days.

Source: Shipping policy · illustrative

04 · Human handoff

No reliable source or a sensitive request? Move it to a person.

The live AI waits until the page settles or you launch it, keeping the first render light.

Sound familiar?

The same questions, every day.

Shipping times, returns, sizing, stock. The answer is already on your store, but you still type it out again: between orders, at night, on weekends.

DocMind answers these from your own pages and sends you only the questions they don't cover.

Where is my order?
Do you ship to Canada?
Can I return a sale item?
Which size should I get?
When will this be back in stock?
How long does delivery take?

Live in an afternoon. Checked before customers see it.

Most small stores answer the same ten questions every day. DocMind learns them from the pages you already have, and you test every answer privately before the widget goes on your site.

Add one trusted source

On Shopify, install the app and import products, pages and policies. On the website version, add a URL or PDF. Start with shipping, returns or sizing.

Test the first AI answer

Ask the playground what customers ask you. If an answer is missing, add the page that covers it before anything goes live.

Install when it is ready

On Shopify, enable DocMind in your theme's App embeds and save. On other websites, paste the widget script. Questions it can't answer become tickets for you.

Product walkthrough

Watch it go from one page to a real answer

Add a source, inspect the answer, and install only when it is ready.

Open the live demo

Shopify integration

Policy answers on every plan. Live order status from $9.90.

Install DocMind from the Shopify App Store and import the product pages, policies, and FAQs you approve. Paid plans give shoppers live order status once they confirm their order number and email. Choose and approve your subscription through Shopify.

Shipping, return, sizing, and product questions
Live order status on every paid plan
Human handoff for exceptions
Shopify theme app embed

Install on Shopify

Your options

Do it yourself, buy a helpdesk, or hand off the repeats.

A full helpdesk is the right call once a team works the inbox all day. Until then, most of the work is the same few answers.

How DocMind compares with answering yourself and with a full helpdesk
Question	Answering it yourself	A full helpdesk (e.g. Gorgias)	DocMind
Built for	You, between orders	Support teams working a shared inbox	A founder answering support alone
What it costs	Your evenings and weekends	A monthly plan, plus AI billed per resolution	$9.90/month flat, no per-ticket fees
Answers come from	Your memory and old emails	Macros and rules you maintain	The pages, policies, and files you approve
Before it goes live	Nothing to set up	Rules, views, and integrations to configure	Test every answer privately first
When it can't answer	The shopper waits for you	It joins the team queue	It becomes a ticket with the shopper's email

DocMind

Built for: A founder answering support alone
What it costs: $9.90/month flat, no per-ticket fees
Answers come from: The pages, policies, and files you approve
Before it goes live: Test every answer privately first
When it can't answer: It becomes a ticket with the shopper's email

A full helpdesk (e.g. Gorgias)

Built for: Support teams working a shared inbox
What it costs: A monthly plan, plus AI billed per resolution
Answers come from: Macros and rules you maintain
Before it goes live: Rules, views, and integrations to configure
When it can't answer: It joins the team queue

Answering it yourself

Built for: You, between orders
What it costs: Your evenings and weekends
Answers come from: Your memory and old emails
Before it goes live: Nothing to set up
When it can't answer: The shopper waits for you

Our own deployments

Where we use DocMind ourselves

DocMind started on sites run by the founder's own businesses and employer: K9-Alert, B&H and 221B. Quotes are shared with permission. We'll add independent Shopify merchants here once they agree to be named.

K9-alert

Reusable project knowledge, faster retrieval, and fewer repetitive responses.

Steve

Founder / Owner

B&H

Searchable project materials and faster content workflow operations.

Zan

Brand Manager

221B

A searchable reusable knowledge system for project materials.

Micheal

Owner

Check it before you trust it

Test every answer privately

Ask the playground what your customers ask. Nothing reaches your store until you install the widget.

Check missing answers before launch

Test shipping and returns questions privately, then update your source pages when information is missing.

Ask the demo your own question

The live demo writes a real AI reply from approved content, not just canned quick answers.

Talk directly to the founder

DocMind is built by Di in Melbourne. Email the founder, not a ticket queue.

Shopify plans and the separate website version.

On Shopify: from $9.90/month, billed through Shopify. Website version: free test with 50 AI replies.

Start here

Free

Website version: create one assistant, add your store pages, and test up to 50 AI replies before you pay anything.

to test

Website version: 1 assistant

50 one-time AI replies

No credit card

Start free

When customers are using it

Starter

Keep your assistant live for a one-person store: 200 AI replies and 100 tickets every month, flat.

$9.90

/month

200 replies/month

100 tickets/month

Flat monthly price

Compare paid plans

Frequently asked questions

The practical details to check before you add DocMind to a live storefront.

What does DocMind do?

DocMind is an AI support agent for small Shopify stores. It answers the repeat questions — shipping, returns, sizing, product details — from the store pages, policies, and files you choose, and turns the rest into tickets for you. You test it privately before it goes on your site.

How is DocMind different from Gorgias?

Gorgias is a full helpdesk built for support teams, priced by ticket volume. DocMind is built for a founder answering support alone: one AI agent that handles the repeat questions from your own content, for a flat monthly price. If you have a support team working a shared inbox all day, Gorgias is the better fit.

Can I try it before paying?

The website version includes one assistant and 50 one-time AI replies, with no credit card. The Shopify app starts at $9.90/month, billed through Shopify. The Free website assistant answers for 30 days, then pauses; your setup is kept for 90 days.

What happens when the assistant cannot answer?

It says so instead of guessing. DocMind only answers from the sources you add; when the answer is missing or a question needs a person, the shopper can leave their email and the conversation becomes a ticket for you.

Does it work with Shopify?

Yes. Install DocMind from the Shopify App Store, import the products and policies you approve, and enable the chat widget in your theme. Paid plans include live order status, from Starter at $9.90/month, billed through Shopify.

Does it work on non-Shopify websites?

Yes. The script widget works on sites where you can add a small embed snippet, including WordPress, Webflow, React, Next.js, and plain HTML sites.

How much does it cost?

On Shopify: from $9.90/month, billed through Shopify. Website version: free test with 50 AI replies. Personal is $29 per month and Standard is $59 per month. Annual billing is optional.

Let AI handle repeat questions. Keep people for the exceptions.

Create the assistant, approve a source, and test how it answers. You do not need to choose a paid plan first.

Website version

Website version · No credit card · 50 one-time AI replies · Founder support

Stop typing the same shipping and returns answers.

DocMind answers from the pages, policies and FAQs you approve, and tells you when it doesn't know. Anything it can't answer comes to you as a ticket.

Install on Shopify from $9.90/month flat, with no per-ticket fees, billed through Shopify. Or test the website version free with 50 AI replies, no credit card.

Policy answers on every plan. Live order status from $9.90.

Shipping, return, sizing, and product questions

Live order status on every paid plan

Human handoff for exceptions

Shopify theme app embed

Install on Shopify

Answering it yourself

A full helpdesk (e.g. Gorgias)

DocMind

Built for

You, between orders

Support teams working a shared inbox

A founder answering support alone

What it costs

Your evenings and weekends

A monthly plan, plus AI billed per resolution

$9.90/month flat, no per-ticket fees

Answers come from

Your memory and old emails

Macros and rules you maintain

The pages, policies, and files you approve

Before it goes live

Nothing to set up

Rules, views, and integrations to configure

Test every answer privately first

When it can't answer

The shopper waits for you

It joins the team queue

It becomes a ticket with the shopper's email