Privacy Policy
Last updated: January 2026
1. Introduction
DocMind AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and email address when you create an account
- Payment information when you subscribe to paid plans
- Communications you send to us
Content You Upload
When you use DocMind to create chatbots, you may upload documents, provide website URLs, or enter text content. This content is processed to train your AI chatbot and is stored securely.
Automatically Collected Information
We automatically collect certain information when you visit our website, including:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on pages
- Referring website addresses
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve user experience
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit using TLS and at rest using AES-256 encryption.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time through your account settings or by contacting us.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to delete your information
- The right to data portability
- The right to opt-out of marketing communications
7. Third-Party Services
We may use third-party services (such as analytics, payment processors, and cloud hosting) that collect, monitor, and analyze information. These third parties have their own privacy policies addressing how they use such information.
8. Cookies
We use cookies and similar technologies to collect information about your browsing activities and to personalize your experience. You can control cookies through your browser settings.
9. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: Daniel@docmind.com.au