Ecommerce AI Customer Support Security

Review the operational safeguards behind DocMind before rollout: how content is stored, how workspaces stay separated, and how model usage is limited.

Encrypted transport and storage

Chat traffic and knowledge uploads move over encrypted connections, and stored content remains encrypted at rest.

Workspace-scoped data separation

Knowledge sources, bot settings, and answer context stay scoped to the workspace that owns them.

Model usage boundaries

Your uploaded content is used to answer inside your workspace and is not used to train shared base models.

Deletion and review controls

Teams can remove knowledge sources, review privacy expectations before launch, and request security details during evaluation.

What This Page Covers

Encrypted in transit and at rest

Workspace-scoped knowledge access

Customer content is not used to train shared models

Knowledge sources can be removed and purged

How Knowledge Sources Are Handled

When you upload documents or connect your website to DocMind, the content is processed so your assistant can answer from that source set. The content is stored in encrypted infrastructure and kept scoped to the workspace that owns it.

Model and Training Boundaries

Your files, help-center content, and internal docs are used to serve answers inside your workspace. They are not used to train shared foundation models, and they are not resold or syndicated into public datasets.

Retention and Deletion

You maintain control over your data. You can delete knowledge sources at any time, and account deletion requests remove associated data from our systems within 30 days.

Security Review Requests

If your team needs detail on encryption scope, data flow, or rollout constraints before deployment, contact us and we can walk through the current safeguards.

Report a Vulnerability

We take security seriously. If you discover a security vulnerability, please report it to security@docmind.com.au.

What is encrypted

Traffic between browsers, admin sessions, APIs, and DocMind services runs over encrypted connections.

Stored knowledge sources, bot configuration, and related support data stay in encrypted infrastructure.

Encryption protects both customer-facing FAQ assistants and internal helpdesk deployments.

What stays workspace-scoped

Each assistant retrieves from the source set connected to the workspace that owns it.

Website FAQ data, PDFs, SOPs, and internal docs are not blended across unrelated customer workspaces.

Teams can keep shopper support flows and internal helpdesk material separated when they should not share context.

How model-provider boundaries work

Your uploaded content is used to answer inside your own workspace, not to train shared base models.

Content is processed for retrieval and answer generation, but it is not resold or syndicated into public datasets.

If your review process needs provider-specific handling details, request them during evaluation.

Deletion and review expectations

Deleting a knowledge source removes it from future retrieval and ongoing answer generation.

Account deletion requests remove associated data from our systems within 30 days.

Security review requests can include retention questions, deployment scope, and current architecture details.

Need more than a marketing summary?

If your team needs a vendor questionnaire, rollout review, or a walkthrough of data handling before launch, use the pages below as the first pass and bring any deeper review items into the evaluation.

Review the security FAQ →Review rollout evidence →See ecommerce workflow detail →Check rollout planning and pricing →

Read the Security FAQ →Read Case Studies & Evidence →Read our Privacy Policy →Review Help & Setup →