AI Customer Service News
Recent AI, customer service, ecommerce support and workplace automation updates, curated for teams deciding what to automate next.
Top News
Netomi Raises $110 Million as Enterprise AI Customer Service Moves Toward Proactive Agents
Netomi raised $110 million in Series C funding as enterprise AI customer service moves from answer generation toward proactive issue resolution.
Australian Customer Service Research Puts AI Resolution Under Pressure
Australian customer service research shows AI automation still has to prove it can improve resolution quality without removing human care.
Salesforce Says AI Agents Need Job Descriptions, KPIs and Performance Reviews
Salesforce says companies should manage AI agents with job descriptions, KPIs and regular performance reviews as agents enter live workflows.
AI Studios Launches Real-Time Avatar Agents for Enterprise Customer Experience
DeepBrain AI announced real-time avatar agents for enterprise customer experience, adding visual digital humans to the AI support market.
More News
Australia's AI Workplace Debate Raises Questions for Customer Service Automation
Australia debates stronger national planning for workplace AI, raising practical questions for customer service automation and human oversight.
Microsoft Cloud Results Show Enterprise Demand for AI Infrastructure Remains Strong
Microsoft cloud and AI results show enterprise demand remains strong, reinforcing the infrastructure layer behind production support automation.
Citi's Agentic AI Platform Shows How Large Enterprises Are Controlling AI Agent Use
Citi launched an internal agentic AI platform, showing how enterprises are trying to control AI agent access, scope and governance.
Amazon Says Rufus Usage Is Growing as AI Shopping Assistants Become More Important
Amazon says Rufus usage is growing, highlighting how AI shopping assistants could shape product discovery and ecommerce support questions.
Australian CX Research Highlights Empathy as a Missing Metric in AI Support
Australian CX research highlights empathy as a missing metric for AI support, with speed gains only useful when customers feel understood.
Amazon Connect Rebrand Points to Agentic AI as the New Contact Centre Direction
AWS repositioned Amazon Connect around agentic AI, reflecting a contact centre shift toward workflow automation and customer journey orchestration.
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