Nexon Asia Pacific Achieves 96% CSAT After ServiceNow AI Overhaul

Nexon Asia Pacific, a managed IT services provider, has completed a full consolidation of its customer service technology onto the ServiceNow AI Platform. The migration replaced a fragmented set of tools with a single integrated, scalable environment.

Results disclosed by Nexon include a 96% customer satisfaction (CSAT) score, 98% faster customer onboarding, and a 12% increase in revenue growth. Routine tasks previously handled by agents are now managed by the platform AI layer, freeing staff to focus on complex and high-value support interactions.

"With the flexibility and scalability to adopt AI and workflows across departments, ServiceNow gives us the resilience to drive operational excellence," said Saba Maroun, Chief Customer Services Officer at Nexon Asia Pacific.

The case represents one of the strongest publicly verified AI customer service ROI disclosures by an Australian technology company in 2026.