DocMind Logo
DocMind
Glossary/Customer Support

What is First Response Time (FRT)?

Also known as: First Response Time

Definition

The time between when a customer submits a query and when they receive their first response.

How DocMind Uses This

DocMind reduces FRT to under 2 seconds by providing instant AI-powered answers 24/7.

Related Terms in Customer Support

Ticket DeflectionKnowledge BaseChatbotCSATSelf-ServiceWidget

See First Response Time in Action

Experience how DocMind uses first response time to power intelligent customer support.

Try DocMind Free