Glossary
AI support terms, explained clearly
Browse definitions for common terms across AI customer support, knowledge bases, chatbots, search, and support automation.
AI Technology
AgentChunkingCitationContext WindowConversational AIDocument IngestionEmbedding ModelEntity ExtractionFew-shot LearningFine-tuningGenerationGroundingGuardrailsHallucinationHybrid SearchIndexingIntent DetectionLLMNatural Language ProcessingPrompt EngineeringRAGRerankingRetrievalSemantic SearchSentiment AnalysisTokenTraining DataVector DatabaseVector EmbeddingsZero-shot Learning