Best ChatGPT Prompts for Customer Service (50+ Examples)

"Write a professional, empathetic response to this customer complaint. Acknowledge their frustration, apologize sincerely, and offer a specific solution. Keep it under 150 words.

Customer complaint: [paste complaint here]"

"You are a customer service expert. A customer is angry about [issue]. Write a de-escalation response that:
1. Validates their feelings
2. Takes responsibility
3. Offers compensation or a solution
4. Ends positively"

"Answer this customer's product question clearly and helpfully. If you're unsure, say so honestly. Keep the response friendly and under 100 words.

Question: [paste question here]
Product info: [paste relevant product details]"

"Write a professional response to a refund request. Our policy allows refunds within [X] days of purchase. The customer's request is [within/outside] our policy period.

Customer message: [paste message]

If approving: Sound helpful and provide clear next steps.
If declining: Be empathetic, explain policy clearly, offer alternatives."

"Write a follow-up email to check if the customer's issue was resolved. Reference ticket #[number]. Keep it brief, friendly, and include a way to reopen if needed."

"Generate 5 FAQ entries for [product/service]. Each should:
- Start with a clear question
- Provide a concise answer (2-3 sentences)
- Include any relevant links or next steps

Focus on common support topics like: [list topics]"

"A customer reports an urgent issue: [describe issue]. Write an immediate acknowledgment that:
- Confirms we received their message
- Treats the issue as priority
- Provides an estimated response time
- Gives them a direct contact if available"