How to Add a Chatbot to Shopify (5-Minute Guide)

Why Add a Chatbot to Your Shopify Store?

An AI chatbot can handle 60-80% of customer inquiries automatically, including:

• Order status questions
• Product information requests
• Shipping and return policy questions
• Product recommendations

This means faster responses for customers and less work for you.

Step 1: Create Your AI Chatbot

First, you need to create and train your chatbot:

1. Sign up for DocMind (free trial available)
2. Add your Shopify store URL as a knowledge source
3. The AI automatically learns your products, policies, and FAQs
4. Test the chatbot to make sure it answers correctly

Step 2: Get Your Embed Code

Once your chatbot is trained:

1. Go to Settings → Embed Code
2. Copy the widget code (it looks like this):

Step 3: Add to Shopify

Now add the code to your Shopify store:

1. In Shopify Admin, go to Online Store → Themes
2. Click ... → Edit Code on your active theme
3. Find theme.liquid in the Layout folder
4. Paste the widget code just before </body>
5. Click Save

Step 4: Customize Appearance

Make the chatbot match your store's brand:

• Change the widget color to match your brand
• Add your logo
• Customize the greeting message
• Choose widget position (bottom-right is most common)

Alternative: Shopify App Installation

If you prefer not to edit code, some chatbot providers offer Shopify apps:

1. Go to the Shopify App Store
2. Search for your chatbot provider
3. Click Install and follow the prompts

The app method is simpler but may offer fewer customization options.

What to Expect After Installation

Once installed, your chatbot will:

• Appear on all pages of your store
• Answer customer questions 24/7
• Learn from interactions and improve over time
• Escalate complex issues to human support when needed